Q: The program can't find any adapter.
Please help me!
|
| Our programs support most network adapters.
You can try to restart your computer first. If you have installed
an older version of WinPcap, please install the latest one shipped
with our programs. |
Q: It can't even capture chat from the
same computer. Why?
|
| Basically there are two possible reasons. First,
you need to click the start button to let IM monitor software begin to capture
data. Second, maybe your default network adapter is not a working
one. Click the "config" button to popup a network
adapter selection window. If there are more than one adapters
in it, try them one by one to find out a working one. On window
NT/2000/XP, the working network adapter is shown with name like
"\Device\Packet_{3512...}". While on windows 9X, the
name like "PCNTN4M", etc. Please note, you may have
to click the stop button to make the "config" button
enabled. |
Q: Only conversations from local computer
are shown, but I need monitor chat from other computers on
the same LAN, not my own!!!
|
|
Maybe your LAN is connected with a switch. Unlike hubs, switches
prevent promiscuous sniffing. Fortunately, most modern switches
support "port mirroring", "management port"
or similar features to enable network administrators monitor
LAN traffic through one or more designated ports. By using
this feature, you will be able to monitor the entire LAN segment
in switched network envirnoment. Please refer to the documentation
that comes with your switch for information on availability
of such feature and configuration instructions.
But if you don't have such switch, there are still several
alternatives available. Please refer to the following FAQ
"Q: My switch doesn't support monitoring features. What
to do?".
|
Q: How to configure SPAN or enable port
mirroring for my switch?
|
| Due to a variety of configurations for
different switch products, we don't have a common instructions.
Please refer to the documentation that comes with your switch
for information on availability of such feature and configuration
instructions. You can also search online to find more information
about this.
In addition, there is a 3-step instrution page
on how
to configure SPAN for Cisco switch.
|
Q: Why can't it detect some user names?
|
| If you start the IM Monitors after the user
has logged in, user name may not be available. |
Q: My switch doesn't support monitoring
features. What to do?
|
If you can't or don't want to configure
port mirroring for your switch, there are still several alternatives
available.
- Execute the monitor program on your Internet
gatesway, ISA 2006 server, router or proxy server if possible. Any Internet
traffic will pass through the gatesway, therefore monitor
program could capture them.
- Send some fake ARP packet to your network
to cheat your switch. And then switch will forward traffic
to other computers to your computer. But it is an inefficient
and dangerous way.
- Use a hub, not switch, and connect both monitoring
computer and the ADSL router to the hub. Your existing switch
connects to the hub. This way, all the Internet traffic
will also pass through your monitoring computer.
- Downgrade your switch to a common hub
|
Q: Does your monitor program work with
DSL or Modem? It locks my dialup Internet connection on windows
2000.
|
| Our IM monitor programs support modem on windows9x,
but don't support on windows 2000 or above. But you can run
monitor on those computers not connecting to Modem directly.
Concerning DSL, if it dials up on itself, and it acts as a router
or NAT, you can run our monitor programs on any computer on
your LAN. Otherwise, if you dial up on your computer, please
don't run our monitor programs on the dialup computer, but on
other computers. |
Q: My PC have two CPUs. How can I make
your monitor work with it?
|
| Yes, the packet-capturing driver, WinPcap, need
upgrade to version 3.0 or above to support SMB. You can download
the latest WinPcap from the official site at http://winpcap.polito.it/
directly. |
